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Interesting International Initiatives in Financial Services – September 2018
The financial services sector is one where established companies are most susceptible to disruption from customer experience-focused competitors, AKA the rise of FinTech. While FinTech companies are starting to challenge the dominance of incumbent financial services providers, the emergence of these new competitors highlights the disruptive potential that digital technology, combined with the right mindset, holds. The need to deliver extraordinary customer experience continues to be more significant than ever and incorporating a large degree of digital into this, seems to be a winning recipe. A group of companies has more influence or power than a single company. Sounds simple right? Financial services companies are waking up to this very simple ideology, as they are hungry to create fresh sources of revenue, by rethinking their traditional roles and adopting an ecosystem mindset.

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